Parents, staff and pupils all describe Merstone School as like a family. Pupils are looked after and learn well. Pupils enjoy coming to school. Staff know them well. The school has very high expectations for pupils. They have put a new curriculum in place so that these expectations are met. The school builds positive and effective relationships with pupils’ families. Parents attend workshops and coffee mornings, learn how to use their child’s communication aids and work with the family support team if they need help. Pupils are supported exceptionally well. Behaviour is very well managed and pupils are taught to identify and manage their emotions well. Pupils learn about positive relationships and how to keep healthy in an age-appropriate way. This prepares pupils well for adulthood. The school understands that pupils may need additional help to manage puberty. It provides exceptional teaching, care and support to make sure that pupils learn about positive relationships and how to keep safe. Pupils know they are appreciated and valued. They are supported to have a voice. Pupils are encouraged to express their opinions, and these views are listened to by staff. The school council makes suggestions to improve the school. Governors and the headteacher consider these suggestions carefully.